---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configuring an agent calendar

# Configuring an agent calendar {#ariaid-title1}

* Release version: Xanadu
* 
* Updated February 4, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Users with the agent calendar administrator role can perform several calendar
configuration tasks.

## Configuration overview

You can configure the following for an agent calendar:

* [Create an event configuration for an agent calendar](https://servicenow-prod.fluidtopics.net/iI4D6Lgxg0loVGVNvrOA1A "Create configurations for each type of entry displayed on the agent calendar. Entries could include case tasks, work order tasks, appointments, or schedule entries such as event types that you could track and manage on the team calendar.")

  Create configurations for each type of entry displayed on the agent calendar. Entries could include case tasks, work order tasks, appointments, or schedule entries such as event types that you could track and manage on the
  team calendar.
* [Create a work schedule for an agent or technician](https://servicenow-prod.fluidtopics.net/Ujr~7f47KUHyV1V6xga6hg "Users with the agent schedule administrator role can create one or more work schedules for a customer service agent or a field service technician.")

  Create one or more work schedules for a customer service agent or a field service technician.
* [Create a personal event for an agent or technician](https://servicenow-prod.fluidtopics.net/5OV2NGMy8K1DF_AuMgChUw "Users with the agent schedule administrator role can create personal events that appear on an agent's personal calendar.")

  Create personal events that appear on an agent's personal calendar.
* [Create a schedule to use with the agent calendar](https://servicenow-prod.fluidtopics.net/I96UUENmePOzI2fLkpQsOg "Users with the agent calendar administrator role can create a schedule to use with the agent calendar.")

  Create a schedule to use with the agent calendar.
{#configure-agent-calendar__ul_ary_gy4_g2c}
**Related concepts**   

* [Managing agent calendar](https://servicenow-prod.fluidtopics.net/5HnyCyvV73bZcdhQs50Vhw "Customer service agents and field service technicians can use the agent calendar to see work schedules and assignments and also add personal events such as meetings or appointments.")
* [Use the agent calendar](https://servicenow-prod.fluidtopics.net/dCqUASQzdxaJoydjbfl5Kg "Users with the agent calendar user role can add events to their personal calendar and configure the calendar to show or hide different types of events.")