---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a relationship between two consumers

# Create a relationship between two consumers {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a relationship between two consumers, regardless of household.

## Before you begin

Role required: sn_customerservice.svc_location_manager, sn_customerservice_manager,
admin

## About this task

Relationships are based on responsibilities. A responsibility definition describes a
role or a function that supports a customer or consumer. To create a relationship
between two consumers, use the Authorized Representative responsibility.

## Procedure

1. Navigate to AllCustomer ServiceCustomerConsumers.
2. Select a consumer.
3. In the Consumer Relationships related list, click New.  
   This related list shows the current relationships that exist for the selected consumer. When you click New, a new Consumer to Consumer Relationship form is displayed with the Consumer is field filled in.
4. In the Responsibility field, select the Authorized Representative responsibility.
5. In the of Consumer field, select the consumer who is being represented by the consumer in the Consumer is field.
6. Click Submit.  
   The relationship is added to the Consumer Relationships related list.

*[\>]: and then