---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Disable comments

# Disable comments {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Disable comments on a blog, document, video, event, or question to prevent users from
posting comments.

## Before you begin

Role required: sn_communities.forum_moderator, sn_communities.community_moderator,
sn_communities.moderation_admin, or sn_communities.forum_admin

## About this task

There are two ways of disabling comments on the community content. You can disable comments while posting new content or restrict users from posting comments on existing content.  
Note:  
You can disable replies on an existing question to restrict users from posting further comments. You cannot post a new question when replies are disabled.

## Procedure

Navigate to the community home page.

* To disable comments on new community content:
  1. Choose the content type that you want to post.
  2. Select the Disable Comments check box.
  3. Click Publish.
  {#disable-comments__ol_s4b_52g_qjb}
* To disable comments on existing community content:
  1. Choose the content that you want to disable the comments for.
  2. Click the more options icon (![More options icon.]()) and then clickEdit.
  3. Select the Disable Comments check box.
  4. Click Save.
  {#disable-comments__ol_npd_y2g_qjb}

{#disable-comments__choices_pnt_q2g_qjb}  
A confirmation message appears stating that you've disabled comments. The comments on the existing content are displayed. You cannot edit an existing comment or post a new comment. All community and forum administrators and the content author receive an email notification when you disable or enable comments.
**Related tasks**   

* [Post and respond to content in the community](https://servicenow-prod.fluidtopics.net/0Foo9L0qlhJKuEpOZB4Q3g "Post and respond to content in the community to get answers or share information.")