---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure product model and catalog item relationships

# Configure product model and catalog item relationships {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable customers to request services for the products that they own. Create definitions for the services that support your products and then configure service definitions to associate them with the appropriate products and
catalog items.

## Before you begin

Role required: sn_csm_case_types.service_definition_manager, sn_csm_case_types.service_definition_admin, or admin

## About this task

Use the [Service definitions](https://servicenow-prod.fluidtopics.net/VpI1JuCsxrxxj8qAslUJ1w "Use service definitions to create connections between products, services, and case types. Customers can use these definitions to quickly discover and request the services they need. Agents can use these definitions to create cases of the right type to support those service requests.") feature to create definitions for the services that are offered to support your products. This feature is available with the [Customer service case types](https://servicenow-prod.fluidtopics.net/wHczPnJjGL444BNcqRYnXQ "A case type represents the processes and the data that are needed to resolve a specific type of customer issue. Use the case types feature to create and configure the different types of customer service cases that your organization needs.") plugin.

From the Customer and Consumer Portals, end users can select available services from the [Services portal widget](https://servicenow-prod.fluidtopics.net/VpI1JuCsxrxxj8qAslUJ1w#csm-service-definitions__section_krm_zkv_cwb). Selecting a service displays the record producer associated with the service definition. Submitting the record producer creates a case of the correct case type.

## Procedure

1. [Create a service definition](https://servicenow-prod.fluidtopics.net/1MVTARWQesYsEgveXXQMKg "Create a service definition record in the Customer Service Management (CSM) application to establish connections between products, services, and case types.").
2. [Associate a product with a service definition](https://servicenow-prod.fluidtopics.net/ulvtmOhRvWy~RGubpNkNcA "After creating a service definition, you can associate one or more product models or sold products with the definition.").
3. [Associate one or more catalog items with a service definition](https://servicenow-prod.fluidtopics.net/bBNBtiii3nqUISKwiDCjuA "After creating a service definition, you can associate one or more catalog items with the definition.").
{#create-csm-product-model-items__steps_oz1_qqv_llb}
**Related tasks**   

* [View product information from the Customer Service Portal](https://servicenow-prod.fluidtopics.net/ppII0TJ_YxTG1aZAw~kfDA "View a list of products to track the products or services sold to your account and manage your services using service catalogs.")