---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add a Walk-up Experience online check-in link on the Service Portal home page

# Add a Walk-up Experience online check-in link on the Service Portal home page {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 20, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure a Walk-up Experience link to enable guest
users to check in online to a walk-up location via Service Portal.

## Before you begin

Role required: admin and sp_admin

Service Portal for Enterprise Service Management (com.glide.service-portal.esm) and
Walk-up for CSM (com.snc.walkup_for_csm) plugins must be activated.

## Procedure

1. Navigate to AllService PortalPages.
2. Select ID from the Search drop-down list and enter <kbd class="ph userinput">csm_index</kbd> in the Search field.
3. Select csm_index to display the Customer Service Portal page.
4. Scroll down and select the Open in Designer related link.
5. Select the Walk-up Check-In widget from the Widgets list in the left pane and drag it to the desired location on the Customer Service Portal page where you want the link to appear.
{#csm-walkup-add-checkin-icon__steps_wqr_vd3_qmb}
**Related reference**   

* [System properties for configuring Walk-up Experience for guest users](https://servicenow-prod.fluidtopics.net/hvUxY2RIg4B7nd9dL69dRA "System properties enable you to configure the Walk-up Experience for guest users to access the Walk-up Check-in widget from the Service Portal home page and schedule appointments online.")

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