---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Track outages for install base items

# Track outages for install base items {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View outages associated to a case to keep customers informed about any issues
affecting their install base.

## Before you begin

Role required: sn_customerservice_agent

## About this task

Outages can be tracked using both proactive cases and customer-reported cases.

## Procedure

1. Open your workspace.
2. Click Lists.
3. Click a proactive case.
4. Click the Outages related list to view all outage information related to the case.  
   Note:  
   If the Outages related list isn't displayed, click more.