---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Agent Chat for Customer Service Management Configurable Workspace

# Agent Chat for Customer Service Management
Configurable Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how the CSM Agent Workspace
Agent Chat functions with CSM Configurable Workspace.

Agent Chat enables agents to interact with customers, create incident or case records, or
transfer chats to another agent or queue. CSM Agent Workspace
Agent Chat configurations work with CSM Configurable Workspace.

## Agent Chat corresponding parameters {#migration-agent-chat__section_vyv_drl_v4b}

Parameters that are hidden in UI Builder (UIB) are not configurable in
UIB. These parameters are used for specific customer workflow use cases.
{#migration-agent-chat__table_usb_qrl_v4b__entry__4}

| Component | Legacy component name | Legacy component parameter name | UIB component parameter name |
|-|-|-|-|
| Agent Chat | sn-chat | Interaction - Active | * Interaction Sys ID - Active (Hidden in UIB) * User isUxf (Hidden in UIB) {#migration-agent-chat__ul_vsb_qrl_v4b} |
[Table 1. Component parameters for Agent Chat]

{#migration-agent-chat__table_usb_qrl_v4b}