---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Creating pages and page variants

# Creating pages and page variants {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

You can create new pages or customize existing pages in UI Builder to display table and record information in CSM Configurable Workspace.
When you create a page in UI Builder, you have the option to create a page from scratch, create a page from a template, or you can duplicate and modify a page variant.

## UI Builder terminology {#config-csm-ws-create-page-variant__section_bt3_stk_1bc}

The following table describes the UI Builder terminology around workspace experiences, pages and page variants, and page templates.{#config-csm-ws-create-page-variant__table_spj_stk_1bc__entry__2}

| Term | Description |
|-|-|
| [Workspace experience](https://www.servicenow.com/docs/access?context=ui-builder-workspace-settings&version=xanadu&pubname=xanadu-application-development&ft:locale=en-US) | A workspace experience in UI Builder is a collection of web pages. Users use these pages to interact with an application. A workspace experience includes experience settings, routes, page variants, and the audience and conditions required for each variant. A workspace experience resides at a specific URL. When an admin creates a workspace experience, they define the web address for the experience and the homepage that the experience uses. |
| Page | A page is a collection of layouts and components that display information in a workspace. * A page has a unique name. * A page has a unique URL. The page contains content that resides at this URL. * A page includes components that display data from tables and records. {#config-csm-ws-create-page-variant__ul_tpj_stk_1bc} |
| Page variant | A page variant is a version of a page that has unique settings, including audience, conditions, and order. * Admins can create variants of pages to target experiences for different audiences at the same URL. * When a user opens a page URL, the variant that they see is based on these settings. {#config-csm-ws-create-page-variant__ul_upj_stk_1bc} You can create a page variant if you want to use the same page and make minor changes for a different audience. For example, you can create a landing page for customer service agents and a variant of that landing page for customer service managers. |
| Page template | A page template provides a base structure for a page that you can customize to meet your needs. Using a page template can help you create pages faster and keep pages consistent within an experience. Page templates can include components, data resources, and a layout. |
[Table 1. UI Builder terminology]

{#config-csm-ws-create-page-variant__table_spj_stk_1bc}

## Methods for creating pages and page variants {#config-csm-ws-create-page-variant__section_m2x_gdq_1bc}

There are different ways to create pages and page variants in UI Builder.{#config-csm-ws-create-page-variant__table_jpg_nkm_w1c__entry__2}

| Method | Description |
|-|-|
| [Create a page from scratch](https://www.servicenow.com/docs/access?context=create-page&version=xanadu&pubname=xanadu-application-development&ft:locale=en-US) | When you create a page from scratch, you start with a blank page and select layouts and components that guide a user through an experience. Components are like building blocks that you can add to the page and then customize to build the page functionality. |
| [Create a page from a template](https://www.servicenow.com/docs/access?context=reuse-page-definitions&version=xanadu&pubname=xanadu-application-development&ft:locale=en-US) | When you create a page from a template, you start with a base structure, including layouts and components. From this starting point, you can customize the page to meet your needs. When you create a page from a template: * The page is automatically active. * The page includes basic settings. * The first variant of the page is also created. You can add settings such as conditions and audience to the variant. {#config-csm-ws-create-page-variant__ul_vmy_ykm_w1c} For example, when you create a page from the Front-line case page template, the page includes only basic settings. It does not include the same settings as the Front-line case page variant that is provided out of box. |
| [Create a page variant](https://www.servicenow.com/docs/access?context=create-variant&version=xanadu&pubname=xanadu-application-development&ft:locale=en-US) | When you create a page variant, you create a variation of a page that exists at the same path. When you create a page by duplicating a variant, the new page inherits the variant settings. By creating a page variant, you can target an experience for a specific audience and add conditions that determine when the variant is shown. * The audience determines who uses the page variant. For example, you can limit the audience to a specific user role. * The conditions determine when a page is shown. For example, you can add a condition for records from a specific table, such as the Case table. {#config-csm-ws-create-page-variant__ul_t2p_klq_1bc} |
[Table 2. Methods for creating pages and page variants]

{#config-csm-ws-create-page-variant__table_jpg_nkm_w1c}For more information about customizing record pages, see [Manage UI Builder pages and page variants](https://www.servicenow.com/docs/access?context=work-pages&version=xanadu&pubname=xanadu-application-development&ft:locale=en-US).

## Determining which page to use {#config-csm-ws-create-page-variant__section_wzp_cdq_1bc}

Each record page has an order number. CSM Configurable Workspace uses the active record page with the lowest order number as the default page. When the system displays a record in CSM Configurable Workspace, it uses this default
page to display the record information.  
Additionally, the system looks at the page settings in this order:

1. Conditions (i.e., table)
2. Audience (the user roles that have access to the page)
{#config-csm-ws-create-page-variant__ol_oxy_fnm_w1c}

If a page variant has no assigned user roles, then every role can access it.

For more information, see [Set record page order](https://servicenow-prod.fluidtopics.net/LGGOhBrsIJ~WE1qtGSWH8g "Set the order number of a record page and activate the record page to determine the default page for displaying records in CSM Configurable Workspace.").