---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create installed products

# Create installed products {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create an installed product to create an association between sold products and
install base items. Installed products provide information on the instances that a sold
product is deployed on.

## Before you begin

Role required: sn_customerservice_manager or admin

Ensure that the Customer Service Install Base Management plugin
(com.snc.install_base) is installed.

## Procedure

1. Navigate to AllCustomer ServiceProductsInstalled Products.
2. Click New.
3. Fill out the fields on the form.  
   {#create-deployed-sold-item__table_zd3_pzf_zgb__entry__2}

   | Field | Description |
   |-|-|
   | Install Base Item | Instance the sold item is deployed on. |
   | Sold Product | Sold product deployed to the customer. |
   [Table 1. Installed Product form]

   {#create-deployed-sold-item__table_zd3_pzf_zgb}
4. Click Submit.

*[\>]: and then