---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure language detection

# Configure language detection {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the required plugins and flows to use the language detection
feature.
For more information about the languages supported by language detection, see this topic: [Languages supported by Task Intelligence](https://www.servicenow.com/docs/access?context=languages-supported-by-language-detection&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US).  
Follow the steps in the table below to configure the language detection feature for cases.{#case-language-detection-configure__table_ih2_hfc_5rb__entry__2}

| Step | Description |
|-|-|
| Ensure that your instance is set up for Predictive Intelligence (PI). | Predictive Intelligence is a ServiceNow platform feature that provides a layer of artificial intelligence, which serves as a framework for machine learning models. For more information, see: * [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US) * [Machine learning solutions for Customer Service Management](https://servicenow-prod.fluidtopics.net/Ke3LKExpujhsP4gtXIvSuQ "Machine learning in Customer Service Management helps with case creation, assignment, and resolution.") {#case-language-detection-configure__ul_ej4_lfc_5rb} |
| Activate the Task Intelligence for Customer Service application (com.snc.csm_ml_task). | The Task Intelligence for Customer Service application enables customers to leverage machine learning algorithms in Customer Service Management. The sentiment analysis feature is included with this application. This application automatically activates the following plugins: * Predictive Intelligence for Customer Service Management (com.snc.csm_ml) * Customer Service (com.sn_customerservice) * Skills Management (com.snc.skills_management) * Dynamic Translation (com.glide.dynamic_translation) * ServiceNow Language Detection Service Spoke (com.glide.language_detection_spoke) * Predictive Intelligence - Task Intelligence (com.glide.platform_ml_task) * Admin Center for Task Intelligence (com.sn_ti_admin) {#case-language-detection-configure__ul_zl2_1hy_dwb} |
| Activate the ServiceNow translator. | To activate the translator: 1. Navigate to Dynamic TranslationTranslator Configurations. 2. Select ServiceNow in the list of configurations. 3. Enable the Active check box and click Update. {#case-language-detection-configure__ol_wzm_jvl_g5b} |
[Table 1. Language detection configuration steps]

{#case-language-detection-configure__table_ih2_hfc_5rb}
**Related concepts**   

* [Language detection](https://servicenow-prod.fluidtopics.net/9F_yYvi7I_1AAmEi1Dr1zw "The language detection feature uses a pre-trained model to detect the language used to create customer service cases. You can configure the model to add the language to the Language field on the case record and/or add the language as a skill for the case.")

*[\>]: and then