---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add staff members to a business location

# Add staff members to a business location {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add users as staff members to a business location so that they can support accounts,
contacts, consumers, and households.  
{#add-staff-members-biz-loc__table_gxx_2wf_p1c__entry__2}

| Task | Description |
|-|-|
| [Add staff members to an internal business location](https://servicenow-prod.fluidtopics.net/Gt9UJMosQee3tTcP2_ftFA "Add users as staff members to an internal business location to support accounts, contacts, consumers, and households.") | Add internal users with the snc_internal role as staff members to an internal business location. |
| [Add staff members to an external business location](https://servicenow-prod.fluidtopics.net/R6skT3mhUWlQEoqrr3XXVg "Add users as staff members to an external business location to support accounts, contacts, consumers, and households.") | Add both internal users with the snc_internal role and external users with the snc_external role as staff members to an external business location. |
[Table 1. Add staff members to internal and external business locations]

{#add-staff-members-biz-loc__table_gxx_2wf_p1c}
**Related tasks**   

* [Add staff members to an internal business location](https://servicenow-prod.fluidtopics.net/Gt9UJMosQee3tTcP2_ftFA "Add users as staff members to an internal business location to support accounts, contacts, consumers, and households.")
* [Add staff members to an external business location](https://servicenow-prod.fluidtopics.net/R6skT3mhUWlQEoqrr3XXVg "Add users as staff members to an external business location to support accounts, contacts, consumers, and households.")