---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Manage special handling notes

# Manage special handling notes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated November 15, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Get critical information about specific customers and empower agents in delivering personalized and efficient service with special handling notes.

Use the Special Handling Notes application to generate notes that highlight crucial information about individual records, like case or account records, ensuring users are well-informed.For more info, see [Special handling notes overview](https://servicenow-prod.fluidtopics.net/HdBf~40wgYdCGpwLiOq5SQ "The Special Handling Notes application enables you to create notes that bring important information about individual records, such as a case or account record, to the user's attention.")  
{#manage-special-handling-notes__table_mvf_jws_kdc__entry__2}

|   |   |
|-|-|
| [Create a special handling note](https://servicenow-prod.fluidtopics.net/fdKqnrJ2oBQSYmF9JC0k5Q "Create a special handling note for a record, such as a customer service case.") | Create a special handling note for a record, such as a customer service case. |
| [Update a special handling note](https://servicenow-prod.fluidtopics.net/7aCkYG8m0xarrgMwE7ufiQ "Update a special handling note for a record.") | Update a special handling note for a record. |
| [Delete a special handling note](https://servicenow-prod.fluidtopics.net/TV4W3_jCCu~274PM_xHWJQ "Delete a special handling note for a record.") | Delete a special handling note for a record. |
| [Delete a special handling note from a form](https://servicenow-prod.fluidtopics.net/kuR2Cq~1HuJtjSiBXsnhlA "Delete a special handling note for a record from the Special Handling Notes list on the form.") | Delete a special handling note for a record from the Special Handling Notes list on the form. |
[Table 1. Manage special handling notes]

{#manage-special-handling-notes__table_mvf_jws_kdc}