---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Levels and level ranges

# Levels and level ranges {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Points accumulated by community users can help them achieve different reputation
levels.
The system is pre-configured with levels where community users can earn points and achieve expertise or a reputation:

* Global: overall points accumulated across the entire community
* Forum: points accumulated in forums associated with the activity
* Topic: points accumulated in topics associated with the activity
{#gamification-components-levels__ul_otj_pq1_lbb}

Gamification administrators can configure level ranges within each level. These level
ranges progress from a starting point value to a higher value (point ranges do not overlap)
and have unique, configurable names. For example, in the Global level, a user that has
earned 100--499 points is a Newbie while a user that has earned 500--999 points is an
Enthusiast.  
Figure 1. Gamification Level Definition form  
In the community portal, users can see level range names and point totals in the [gamification user interface components](https://servicenow-prod.fluidtopics.net/l3ZUaK9MZwb6LGwEUIzhQQ "Gamification information appears on leaderboards, the user profile page, and content pages.").

* On the leaderboard page and leaderboard widgets
* At the top of a user's profile below the user name and title
* On the user profile page in the Achievements tab
* On content pages
{#gamification-components-levels__ul_o2l_t2x_2bb}
**Related tasks**   

* [Manage gamification levels](https://servicenow-prod.fluidtopics.net/EAFi2k81Xx68OKk~7dOu6g "Manage the predefined levels for global, forum, and topic expertise.")
* [Manage gamification level ranges](https://servicenow-prod.fluidtopics.net/cUErJ3J9OSWjLM3DhKiecw "Manage level ranges for a gamification level definition, to recognize the expertise level of your community users.")