---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add Guided Decisions to Service Portal

# Add Guided Decisions to Service Portal {#ariaid-title1}

* Release version: Xanadu
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create or edit a page to add decision trees to Service Portal so internal users can troubleshoot their issues.

## Before you begin

The decision tree that you want to add to the Service Portal page must exist. For more information, see [Configuring decision trees in Decision Tree Builder](https://servicenow-prod.fluidtopics.net/jIGXnOcRPEe4ko8gGqquBg "Configure decision trees using the no-code visual Decision Tree Builder, which provides a canvas for a diagrammatic representation of nodes and their paths in a troubleshooting process.").

Role required: sp_admin or admin

## About this task

These steps are intended for users with little to no coding experience.

## Procedure

1. Navigate to AllService PortalService Portal Configuration.
2. Select Designer.
3. From the Service Portal Designer, either select an existing page or add a new page.

   | Option | Action |
   | Use an existing page | Select the page. |
   | Add a page | 1. Select Add a new Page. 2. Provide the page title and ID. 3. Select Submit {#add-guided-decisions-service-portal__ol_o5x_z5r_c1c} |
   |-|-|

   {#add-guided-decisions-service-portal__choicetable_bmv_x5r_c1c}
4. Under Layouts, create the area to add widgets by selecting Container and dragging it onto the page.
5. In the Widgets tab, in the Filter Widget field, search for the Decision tree - Visualizer widget, then drag the widget to the layout.
6. Select the Edit icon (![Edit icon]()).
7. Provide the decision tree ID.
   1. On the decision tree record, select the Additional actions icon (![Additional actions icon]()).
   2. Select Copy sys_id from the menu.
   {#add-guided-decisions-service-portal__substeps_jqg_bvx_21c}
8. Select Save.

## What to do next

If you want the decision tree theme to match the Service Portal, you can apply a UX theme to change your existing theme. For more information, see [Match the theme of the decision tree component with the Service Portal page](https://servicenow-prod.fluidtopics.net/uswzjMH5f3yL7ISgWulQvw "Customize the theme of the decision tree component to match the Service Portal theme.").
**Related concepts**   

* [Configuring Guided Decisions](https://servicenow-prod.fluidtopics.net/LOQRtaGn1O7uY_RR~Rg4EQ "Create structured troubleshooting processes for your agents through the ServiceNow Guided Decisions Experience application. Help your agents solve complex issues in a consistent way.")
* [Configuring guidances and decision trees](https://servicenow-prod.fluidtopics.net/YZxdr00VMDXIp9nr5MVG3g "Configure guidances and decision trees to resolve customer issues faster and provide standardized resolution.")

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