---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Request a password reset

# Request a password reset {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you forget your password, you can request a new password from the customer portal
login screen.

## Before you begin

Role required: none

## Procedure

1. Navigate to the customer portal login page.
2. Click the reset your password here link.
3. Enter your User name and Email address.
4. Click Reset Password.
5. Create a new password before continuing.
6. Enter the new password in the Password field.
7. Enter the new password again in the Validate Password field.
8. Click Submit.