---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# AI Search Assist for authenticated external users

# AI Search Assist for authenticated external users {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable AI Search Assist in the Customer and Consumer Service Portals for authenticated external users with the snc_external role.
* **[Configure AI Search Assist Actions for authenticated external users](https://servicenow-prod.fluidtopics.net/2S6sy_DsKFuS2lTtI8BCrg)**   
  Enable the AI Search Assist Actions to search knowledge articles in the Customer and Consumer Service Portals. It applies for authenticated external users with the snc_external role.
* **[Configure AI Search Assist in the for authenticated external users](https://servicenow-prod.fluidtopics.net/rr37INU5XOeiYfcvdQndBA)**   
  Enable the AI Search Assist to search knowledge articles in the Customer and Consumer Service Portals. It applies for authenticated external users with snc_external role.