---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Product data

# Product data {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure product data for Customer Service Management including product models, sold products, install base items, and installed products.
{#product-data__table_hh2_f55_41c__entry__2}

| Task | Description |
|-|-|
| [Configure product data](https://servicenow-prod.fluidtopics.net/KpvHEz6Z2X09XMISerJ0KQ "Configure product data including product models, sold products, install base items and installed products.") | Configure the product data for your company, including: * Product models: Goods or services that your company sells and supports. * Sold products: The products and components that have been sold to an account or a consumer. * Install base items: Items that represent the instances that have been installed or provisioned for a customer. * Installed products: Information about sold products and how they are deployed or installed. {#product-data__ul_nrm_hx2_p1c} |
| [Configure assets](https://servicenow-prod.fluidtopics.net/O5SzG~Wa2Z2hGoKZSUHnuQ "An asset is a specific product or instance that is supported for a customer.") | An asset is a specific product or instance that is supported for an account or consumer. |
| [Create asset contact relationships](https://servicenow-prod.fluidtopics.net/Vt3yeelwgxTbOJp~AyhVew#c_AssetContactRelationships "Assign an asset to a customer contact who is responsible for managing that asset.") | Assign an asset to a customer contact who is responsible for managing that asset. |
| [Create service contracts](https://servicenow-prod.fluidtopics.net/H9kjWUCH9jxRTQYB8CL1pw "Service contracts define the type of support that customers receive.") | Service contracts define the type of support that accounts and consumers receive for their products. |
| [Configure entitlements](https://servicenow-prod.fluidtopics.net/zPklIxi4NAEq8TYiuaxe9Q "An entitlement defines the type of support that a customer receives as well as the supported communication channels.") | Entitlements define the type of support that an account or consumer receives as well as the supported communication channels. |
| [Configure Customer Contracts and Entitlements](https://servicenow-prod.fluidtopics.net/vY7eepfS7hqTUA~HSFVpcA "Use the Customer Contracts and Entitlements application to configure and display customer service contracts and entitlements.") | Use the Post-Sales Support application to configure and display customer service contracts and entitlements. |
| Use [Customer Life Cycle Management Workflows](https://servicenow-prod.fluidtopics.net/i_RQEHDxv7P_RWBH8YNgyw "Manage the life cycle of your sold products by activating the Customer Life Cycle Management Workflows (com.snc.customer_lifecycle_mgmt_workflows) application.") to manage the life cycle of your sold products | This application enables you to update the existing configurations and to modify, suspend, resume, or disconnect the sold products and their complete hierarchy. |
| Create [Sales and Order Management workflows](https://servicenow-prod.fluidtopics.net/U8I9P4fS51tnibfoMZOIDA "Create the Sales and Order management workflows for a product and service through entity configurations and mappings. By creating this workflow, your organization can analyze lucrative business opportunities, customer leads, and the billing, support, and maintenance requirements after a sale is complete.") for products and services | Use these workflows to analyze business opportunities and customer leads as well as the billing, support, and maintenance requirements after a sale is complete. |
[Table 1. Setting up users, user groups, and customer relationships]

{#product-data__table_hh2_f55_41c}