---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View the number of portal bot-based sessions

# View the number of portal bot-based sessions {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Ensure customers are not incorrectly billed by viewing the number of bot-based sessions. CSM portal usage sessions are billable to customers but sometimes customers are unnecessarily charged for sessions generated due to bots,
crawlers, and DDOS attacks.

## Before you begin

Role required: admin, usage_admin

## About this task

For all new portals you create, bot sessions are captured in the Service Portal Bot Sessions \[ua_sp_bot_session\] table and all session types are captured in the Service Portal Usage \[ua_sp_usage\] table.

## Procedure

1. Navigate to AllReportsView/Run.
2. Enter <kbd class="ph userinput">customer portal usage</kbd> in the Search field.
3. Select the Customer Portal Usage report from the drop-down list.  
   The report shows the session count for all sessions and a separate count of sessions generated due to bots, crawlers, and DDoS attacks.

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