---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Community content types

# Community content types {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

There are seven supported content types: Answer, Blog, Comment, Document, Event,
Question, and Video.

Community administrators and forum administrators can configure content types at the
community and forum levels.

User access to content is based on the permissions that users have. Community users can add
content to the different content types and provide feedback on the content.  
{#c_communities-content-types__table_cvy_rbw_rz__entry__2}

| Content type | Description |
|-|-|
| Question | Post a question about an issue or a challenge and get answers from other users. You can submit your question on the Community homepage and choose a forum or a topic to post it in. A question can be tagged to more than one topic. |
| Answer | Reply to a user question or another answer with a possible solution or statement. |
| Blog | Post a blog on a topic of interest to share with other users. You can include images and videos. |
| Comment | Enter a comment to express an opinion or to react to a video or a blog. |
| Video | Upload a video on a topic of interest for other users. Videos appear as web URLs that link to the most popular video sites. Communities supports playback from: * YouTube -- youtube.com * Vimeo -- vimeo.com * DailyMotion -- dailymotion.com * Facebook -- facebook.com {#c_communities-content-types__ul_g2g_qp1_2z} Note: Videos can be included in other types of content, including questions, answers, blogs, and comments. |
| Document | Post a document to share with other community members. You can post your document from within a forum, choose a topic to post it in, and tag it to more than one topic. |
| Event | Create an event that other community users can register for and attend. |
[Table 1. Content types]

{#c_communities-content-types__table_cvy_rbw_rz}
* **[Configure community content types](https://servicenow-prod.fluidtopics.net/BMYYdGNpFy6q8qmQBfH~ZQ)**   
  Configure content types, such as videos and blogs, for the community.