---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View customer or consumer data

# View customer or consumer data {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an OSP agent, you can view the customer or consumer data to fulfill cases.

## Before you begin

Role required: sn_csm_ocs.ext_manager or sn_csm_ocs.ext_agent

## Procedure

1. Navigate to Outsourced Customer ServiceCasesAll.
2. Open a case and click the preview icon next to the Account or Contact field.
3. Click Open Record.  
   The following related lists are visible for you to work on and fulfill the cases:
   * Contacts
   * Addresses
   * Cases
   * Assets
   * Contracts
   * Entitlements
   * Account Relationships
   * Sold Products and
   * Install Base
   {#osp-view-cust-data__ul_ls1_1h5_3mb}

*[\>]: and then