---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Internal user data

# Internal user data {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Internal user data includes information about the users who are internal to your
organization, such as managers, agents, and other employees. Internal users can also belong to
user groups.

A user is an individual who can access your instance and a group is a set of users who share a
common purpose. The users associated with a group are listed as group members.  
User roles provide access to customer service features, capabilities, and data. The following user roles are available in the Customer Service Management application for internal users:

* Customer service agent \[sn_customerservice_agent\]
* Consumer service agent \[sn_customerservice.consumer_agent\]
* Customer service manager \[sn_customerservice_manager\]
{#customer-service-internal-user-data__ul_txg_vkz_zmb}

For detailed descriptions about user roles, see [Roles installed with Customer
Service Management](https://servicenow-prod.fluidtopics.net/ub0h_RZPPHEQT0S3aJduxg "The Customer Service Management application uses roles to provide access to information, identify internal and external users, maintain data security, and establish different types of relationships between users.").