---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add staff members to an external business location

# Add staff members to an external business location {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Add users as staff members to an external business location to support accounts,
contacts, consumers, and households.

## Before you begin

Role required: admin, sn_customerservice_manager,
sn_customerservice.svc_location_manager,
sn_customerservice.svc_location_manager_contributor, and
sn_bus_loc.location_relationship_manager

## About this task

You can add both internal users with the snc_internal role and external users with the snc_external role as staff members to an external business location.

* Administrators and customer service managers can add staff members to any business location.
* Location managers can add staff members to the business locations that they have access to.

{#add-user-external-bus-location__ul_klt_yzz_2mb}  
Note:  
Adding new external staff members to the external business locations must be done using the service organization external staff module.

## Procedure

1. Navigate to AllCustomer ServiceService OrganizationsBusiness LocationsExternal Business Locations.
2. Select the desired external business locations record.
3. Click the Register Member related link to open the Register Member at External Business Location record.  
   You can use the record to register new location staff or move existing staff between locations managed by the Location manager, and assign responsibilities to staff accordingly.
4. On the form, fill in the fields.  
   {#add-user-external-bus-location__table_dd4_j55_qtb__entry__2}

   | Field | Description |
   |-|-|
   | External Business Location | The automatically generated external business locations. |
   | Register Staff | Field used to register new location staff or move existing staff from external business location hierarchy between locations. * New Staff: Create a user in Service Organization External Staff (sn_csm_service_organization_external_staff) table with (snc_external) role. * Existing Staff: List of staff members already working under the service organization hierarchy. {#add-user-external-bus-location__ul_ogs_bz5_qtb} |
   | First Name | First name of the staff member. |
   | Last Name | Last name of the staff member. |
   | User ID | User ID of the staff member. |
   | Email | Email address of the staff member. |
   | Member | Field used to select an external staff member from the list of service organization external staff record. Note: This field appears only when Existing Staff is selected from the Register staff field. |
   | Member Type | Field used to assign responsibility for the selected business location. * None: Creates a member record. * Listed Member: Creates a member record. With the member record, a responsibility record is created with the type as Listed Member and the responsibility is empty. * Location Contributor: Creates a member record and along with the member record, a responsibility record is created with the type as Location Contributor and the responsibility as Location Contributor. {#add-user-external-bus-location__ul_fyp_pcv_qtb} Note: Assigning responsibility is applicable to both existing and new staff members. |
   [Table 1. Register Member at External Business Location form]

   {#add-user-external-bus-location__table_dd4_j55_qtb}
5. Click Submit.  
   A new external staff member record is created for the selected external business location. The admin must assign responsibilities to the staff members. However, if you've selected None as a member type, then you must not create a responsibility record.

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