---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate Customer Service Management

# Activate Customer Service Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can activate the Customer Service plugin (com.sn_customerservice) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.{#t_ActivateCustomerService__ph_CustServMgmtActivate}

## Before you begin

Role required: admin

## About this task

The Customer Service Management plugin activates several related plugins if they are not already active. For more information, see [Plugins activated with Customer Service Management](https://servicenow-prod.fluidtopics.net/G0qoGUzIiLV0TuEemP~VCQ "The Customer Service plugin activates several related plugins if they are not already active.").

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#t_ActivateCustomerService__find-plugins-cmd}
{#t_ActivateCustomerService__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#t_ActivateCustomerService__p_cb1_nfg_h1c}
   {#t_ActivateCustomerService__find-plugin-cmd}
{#t_ActivateCustomerService__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US). {#t_ActivateCustomerService__activate-plugin}
{#t_ActivateCustomerService__activate-plugin}{#t_ActivateCustomerService__steps_rfx_bf1_2t}

## What to do next

You can activate several related plugins after activating the Customer Service Management
plugin (com.sn_customerservice). For details, see [Additional plugins for Customer Service Management](https://servicenow-prod.fluidtopics.net/Yxh6DCya4ppkBwkrihxExg "After Customer Service Management is activated, you can activate additional plugins that provide demo data and enable various features.").

*[\>]: and then