---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a decision tree in Core UI

# Create a decision tree in Core UI {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a decision tree that agents can use to troubleshoot solutions to customer issues.

## Before you begin

Role required: admin, sn_gd_core.decision_tree_author

## About this task

Decision trees are first created in Core UI. You then use Decision Tree Builder to configure the start node and add nodes and paths to build a decision tree.

## Procedure

1. Navigate to AllGuided DecisionsDecision Trees.
2. On the Decision Trees page, select New.
3. On the form, fill in the fields.  
   {#configure-decision-trees-gdb__table_v1f_pzl_vwb__entry__2}

   | Field | Description |
   |-|-|
   | Name | The internal name of the decision tree. |
   | Action Label | The label of the call-to-action button on the Recommended Actions card. |
   | Description | The description of the decision tree to show on the Recommended Actions card. |
   | Title | The external name of the decision tree that end-users or agents see in a workspace. If the Title field is empty, the internal name is shown as the external name on the Recommended Actions card. |
   | Question font size | The font size of the questions in the guided decision tree. It reflects in the workspace and service portal. The font size defined in the parent decision tree is inherited by the child decision tree even though the Question font size for the child decision tree has its own Question font size defined. You may need to configure the form to add this field. |
   | Show a dismiss button | Shows or hides the Dismiss button that cancels the flow of a decision tree. This field is turned on by default. |
   [Table 1. Decision Tree form]

   {#configure-decision-trees-gdb__table_v1f_pzl_vwb}
4. Select Submit.
{#configure-decision-trees-gdb__steps_czt_hds_qwb}

## Result

A decision tree record and a start node are created.

## What to do next

Configure a start node to [add initial set of questions or instructions to a decision tree](https://servicenow-prod.fluidtopics.net/6Weg9BgSRXh4SLLu0uPsLw "Add questions you want to ask your customers or instructions you want to provide to them and configure answer types in a start node in Decision Tree Builder.") in Decision Tree Builder.

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