---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Approve a registration request with a valid registration code

# Approve a registration request with a valid registration code {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Approve a registration request from a user that was submitted from the Customer
Service Portal with a valid registration code.

## Before you begin

Role required: sn_customerservice.customer_admin

## Procedure

1. Navigate to the customer portal.
2. Click Approvals.  
   The Approvals list displays registration requests with these states: Requested and No Longer Required.
3. Click a request in the Approvals list with a state of Requested.
4. If desired, add any Comments to this request.
5. Click Approve.  
   A user account is created and an email is sent to the contact's email address with a user ID and temporary password. The user is also assigned these roles: sn_esm_user and snc_external.