---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Request an item or service from the Customer Service Portal

# Request an item or service from the Customer Service Portal {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Browse the catalog and create a request from the Customer or Consumer Service
Portals.

## Before you begin

Role required: sn_customerservice.customer_admin, sn_customerservice.partner,
sn_customerservice.customer_case_manager, sn_customerservice.customer,
sn_customerservice.consumer, sn_customerservice.proxy_contact

## About this task

Customers and consumers can make requests from the Customer and Consumer Service Portals. Customer administrators, partners, and case managers can also make requests.  
Note:  
Creating a request from the Customer and Consumer Service Portals requires activation of the Customer Service with Request Management plugin (com.sn_cs_sm_request). It also requires that the system administrator [provide external customers with access to request
records](https://servicenow-prod.fluidtopics.net/kKF2CYK_txAzke00LQnazw "With access to problem, change, and request records, external customers can view these records associated with their customer service cases from the Customer and Consumer Service Portals.").

## Procedure

1. Do one of the following to create a request:
   * Click the Request Something link on the portal landing page.
   * Click RequestsRequest Something in the portal menu header.
   {#customer-request-from-portal__choices_rqf_t5c_qgb}
2. Browse the service catalog and select the desired item or service.  
   You can also use the Category filters to filter the available items.
3. Fill in any necessary information related to the request.
4. Click Submit.  
   The system processes the request, creates the request and any other related records, and displays the details in the Related Records widget on the case view page.

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