---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure an email address for a product

# Configure an email address for a product {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Users with the system administrator role can configure an email address that creates
a case for a specific product.

## Before you begin

Role required: admin

## About this task

Create a configuration that links a product to a specific email address. This
configuration is created in the Channel Configuration
(sn_customerservice_channel_config) table.

## Procedure

1. Navigate to AllCustomer ServiceAdministrationChannels.
2. Click New.
3. Fill in the fields, as appropriate.  
   {#t_ConfigureEmailCommunication__table_czw_fean_nr__entry__2}

   | Field | Description |
   |-|-|
   | Name | The name of the email configuration. |
   | Channel Type | This field displays the Email configuration type. |
   | Product | The product model associated with this email configuration. |
   | Active | The check box to activate the email configuration. |
   | Email address | The email address for this configuration. Enter one of the incoming email addresses that the system administrator created using the Email Accounts application. |
   [Table 1. Channel Configurations form]

   {#t_ConfigureEmailCommunication__table_czw_fean_nr}
4. Click Submit.
{#t_ConfigureEmailCommunication__steps_jky_vkn_1s}

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