---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Associate guidances for different failure codes

# Associate guidances for different failure codes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Associate guidances to paths with different failure code conditions.

## Before you begin

Role required: admin, sn_gd_core.decision_tree_author

## About this task

## Procedure

1. Associate a guidance to the 200 path.
   1. Select Add node in the 200 path.
   2. In the pop-up window, select Propose a guidance as an outcome to configure a guidance node.  
      A guidance is an outcome of a decision tree.
   3. In the Node name field, enter <kbd class="ph userinput">Reassign this case</kbd>.
   4. In the Guidance field, select the Reassign case guidance.
   5. In the Set more field inputs to show to users section, map inputs by selecting the Link input icon (![Link input icon]()) next to the field and selecting a guidance input from the list.
   6. Select Save and close.
   {#associate-guidances-for-different-failure-codes__substeps_mnr_f24_yxb}
2. Associate a guidance to the 300 path.
   1. Select Add node in the 300 path.
   2. In the pop-up window, select Propose a guidance as an outcome to configure a guidance node.  
      A guidance is an outcome of a decision tree.
   3. In the Node name field, enter <kbd class="ph userinput">Create a work order</kbd>.
   4. In the Guidance field, select the Create work order guidance.
   5. In the Set more field inputs to show to users section, map inputs by selecting the Link input icon (![Link input icon]()) next to the field and selecting a guidance input from the list.
   6. Select Save and close.
   {#associate-guidances-for-different-failure-codes__substeps_txl_l24_yxb}
3. Associate a guidance to the 500 path.
   1. Select Add node in the 500 path.
   2. In the pop-up window, select Propose a guidance as an outcome to configure a guidance node.  
      A guidance is an outcome of a decision tree.
   3. In the Node name field, enter <kbd class="ph userinput">Assign an IT technician</kbd>.
   4. In the Guidance field, select the Assign IT technician guidance.
   5. In the Set more field inputs to show to users section, map inputs by selecting the Link input icon (![Link input icon]()) next to the field and selecting a guidance input from the list.
   6. Select Save and close.
   {#associate-guidances-for-different-failure-codes__substeps_g4m_l24_yxb}
{#associate-guidances-for-different-failure-codes__steps_qng_md4_yxb}

## Result