---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Integrating with Microsoft Outlook

# Integrating with Microsoft Outlook {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Integrate Customer Service Management with Microsoft Outlook to perform tasks such as managing contacts and cases from within Microsoft Outlook.  
The following plugins are required to enable you to interact with the ServiceNow platform and customers from within Microsoft Outlook:

* ServiceNow Add-In for Microsoft Outlook (com.sn_outlook_addin)
* CSM Extension for Proxy Contacts (com.snc.csm_proxy_contacts)
{#integrating-with-microsoft-outlook__ul_u3m_jyh_mjb}