---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create work order

# Create work order {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

An OSP agent can create a work order so that it can be assigned to a Field Service
agent.

## Before you begin

Role required: sn_csm_ocs.ext_agent and you must have installed Customer Service
Management with Field Service Management plugin.

## Procedure

1. Go to My Cases and open a case.
2. Click Work Orders related list.
3. Click New.
4. Click Submit.
5. View work order status to update the customer of the status.  
   Note:  
   You cannot create a new work order until the previous one is closed or deleted.
{#osp-create-work-order__steps_sjy_jh4_3lb}