---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configuring the phone channel

# Configuring the phone channel {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure phone support for customers with Computer Telephony Integration (CTI)
and OpenFrame.  

[Create an OpenFrame configuration](https://servicenow-prod.fluidtopics.net/nRkmoqWXJmeg~DT8d73Tfg "This configuration specifies the OpenFrame window settings as well as the URL to be launched within OpenFrame.")
:   This configuration specifies the OpenFrame window settings as well as the URL to be launched within OpenFrame.

[Configure OpenFrame events](https://servicenow-prod.fluidtopics.net/rtx5rLSeFBiXZ5TZrYbdMQ "Use OpenFrame events to achieve better integration between Advanced Work Assignment (AWA) and Computer telephony integration (CTI) and aide in improved call routing.")
:   Use OpenFrame events to achieve better integration between Advanced Work Assignment (AWA) and Computer telephony integration (CTI) and aide in improved call routing.
**Related topics**   

* [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US)