---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add a related product to a knowledge base or knowledge article

# Add a related product to a knowledge base or knowledge article {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add a product to a knowledge base or knowledge article using the Related Products field on the corresponding form.

## Before you begin

Role required: admin

## About this task

Note:  
To access knowledge bases and articles associated with a product, a user must have read or contribute access and have the product included in the user's account as an asset. For more information about assets, see [Configure assets](https://servicenow-prod.fluidtopics.net/O5SzG~Wa2Z2hGoKZSUHnuQ "An asset is a specific product or instance that is supported for a customer.").

## Procedure

1. Navigate to one of the following:
   * KnowledgeAdministrationKnowledge Bases

   {#t_AddRelatedProdToKBOrArticle__choices_zq5_25z_bv}
   <!-- -->

   * KnowledgeArticlesAll
   {#t_AddRelatedProdToKBOrArticle__choices_g1h_h5z_bv}
2. Select the desired knowledge base or knowledge article.
3. Add one or more products in the Related Products field.
4. Click Update.

*[\>]: and then