---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure users and groups

# Configure users and groups {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

A user is an individual who can access your instance and a group is a set of users
who share a common purpose. The users associated with a group are listed as group
members.

## Before you begin

Role required: admin

## About this task

Group information is used across most processes in the ServiceNow AI Platform
for assigning work to teams and requesting approvals.

Any rule that is applied to a group is automatically assigned to group members; for
example, roles and assignment rules.

## Procedure

* You can import existing users and groups using guided setup.
* You can create new users and groups using the ServiceNow AI Platform user administration feature.  
  * [Create a
    user](https://www.servicenow.com/docs/access?context=t_CreateAUser&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US)
  * [Create a user
    group](https://www.servicenow.com/docs/access?context=t_CreateAGroup&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US)
  * [Add a user to a group](https://www.servicenow.com/docs/access?context=t_AddAUserToAGroup&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US)
  {#configure-csm-users-groups__ul_bt3_xpf_vlb}
{#configure-csm-users-groups__steps-unordered_ukg_jyh_rlb}