---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure a question node to ask failure codes

# Configure a question node to ask failure codes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add a question to ask for the failure code that the customer received after a failed credit card transaction.

## Before you begin

Role required: admin, sn_gd_core.decision_tree_author

## About this task

## Procedure

1. Select Add node on the Amount-not-debited path.  
2. In the pop-up window, select Ask users at least one question to configure a question node.
3. In the Node name field, enter <kbd class="ph userinput">Ask for failure codes</kbd>.
4. In the Question or instruction field, type <kbd class="ph userinput">Enter the failure code</kbd>.
5. Make this question a required question by selecting the Required question field.
6. In the Type of answer field, select Choice.
7. In the Label field, enter <kbd class="ph userinput">Failure code 200</kbd> for the first option in the list.
8. Select Add choice.
9. In the Label field, enter <kbd class="ph userinput">Failure code 300</kbd> for the second option in the list.
10. Select Add choice.
11. In the Label field, enter <kbd class="ph userinput">Failure code 500</kbd> for the third option in the list.
12. Select Save and close.

## What to do next

[Configure a path](https://servicenow-prod.fluidtopics.net/uf82lPzBCSFyDBD1x9TJMg "Configure a path for each failure code condition to provide appropriate guidance to agents.") for each failure code the customer can receive after a failed credit card transaction.