---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Walk-up Experience appointment booking administration

# Walk-up Experience appointment booking administration {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create or modify and enable the CSM Walk-up Experience application configuration
and the individual service location configurations for the Appointment Booking feature.
Administrators can create, modify, and enable the Walk-up Experience application
configuration. Appointment booking administrators (appointment_booking_admin) can create,
modify, and enable configurations for service locations within the Walk-up Experience
application.

Walk-up Experience is an application level configuration provided with
the base system appointment booking feature. You can include as many service level
configurations as needed. The service level configurations apply to the individual walk-up queue
locations that exist. Administrators can modify these configurations as needed or use them as
examples to create new configurations.

For detailed information on appointment booking administration, refer to [Configure appointment booking](https://servicenow-prod.fluidtopics.net/fyuKfu7y7n6yKRnQ7Bq7mA "Create or modify appointment booking configurations for Walk-up Experience services. A service is defined as the actual physical location of a walk-up queue. The information stored in the Walk-up Experience application configuration applies to all services or queue locations within the application.").