---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate a Unified Consumer user

# Activate a Unified Consumer user {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate a user as a Unified Consumer user within the Customer Service Management (CSM) application by updating the Consumer script include. This modification enables you to display the other sys_user extension records in the reference list for the users in the csm_consumer
table.

## Before you begin

Role required: admin

## About this task

To enable access to sys_users (internal users), add the sys_user to the user extension in the Consumer script include.

## Procedure

1. Navigate to AllSystem DefinitionScript Includes.
2. Open the Consumer script include and modify the script as follows:  
   Add the initialize method to the Consumer script include and set this.userExtensions value.

       var Consumer = Class.create();

       Consumer.prototype = Object.extendsObject(ConsumerImpl, {
           initialize: function() {
               ConsumerImpl.prototype.initialize.call(this);
               this.userExtensions = ["csm_consumer_user", "sys_user"];
           },

           type: 'Consumer',

       });

3. Select Update.
{#activate-unified-consumer__steps_ynm_xm2_wzb}

## What to do next

Add a user to your instance. For more information, see [Create a user](https://servicenow-prod.fluidtopics.net/4tf5q~bvWa_qOnOjVOOVUw "You can add a user to your instance to enable them to log in and use designated application features.").

*[\>]: and then