---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Data models

# Data models {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create structured and flexible data models to represent the need across various industries.
{#data-models__table_j1n_vv5_41c__entry__2}

| Task | Description |
|-|-|
| [Configure Service Model Foundation](https://servicenow-prod.fluidtopics.net/bzQw_jueiWYqrsVpWcbLxA "Configure the Service Model Foundation feature to enable a foundational data model framework. You can use this framework to create structured and flexible data models that represent your business needs.") | Create foundational data models, such as service organizations, internal and external business locations, and households. |
| [Configure Customer Data Models for B2B2C](https://servicenow-prod.fluidtopics.net/Muhb5Rfs1C_NRnOowxMsnQ "Configure the Customer Data Models for B2B2C application to enable business customers to support their end consumers by creating cases and tracking the services for products and services consumers use.") | Configure the business-to-business-to-consumer (B2B2C) model to enable business customers to support their end consumers by creating cases and tracking the services for products and services consumers use. |
[Table 1. Setting up service and data models]

{#data-models__table_j1n_vv5_41c}