---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure case synchronization

# Configure case synchronization {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the major issue management system properties to enable synchronization
between major cases and associated child cases.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllCustomer ServiceAdministrationProperties.
2. Enable the Synchronize fields from parent to child case property.
3. In the Comma separated list of fields that synchronize from parent to child cases property, add a comma-separated list of fields that synchronize from the major case to each of the associated child cases.
4. **Optional:** Set the Processes SLA asynchronously during parent to child case creation and synchronization property to false to process the SLA synchronously.  
   This property is enabled by default.
5. Click Save.

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