---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Approve a request, change request, or registration request

# Approve a request, change request, or registration request {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Users with the snc_external role can view and approve requests and change requests
from the Customer Service Portal.

## Before you begin

Role required: snc_external

## About this task

A request or change request may require approval from another employee within the
same organization.

## Procedure

1. In the Customer Service Portal header, click NotificationView all notifications.
2. Click a record in the Approvals section of the Notifications page.  
   The system displays a read-only view of the record approval form. For requests that include one or more items, these items appear in a collapsible list at the bottom of the Request form.
3. **Optional:** Click a requested item at the bottom of the Request form to view the details in a pop-up window.
4. Click Approve.  
   The system makes the following updates:
   * The record status is set to Approved.
   * The record status is displayed after the record number in the Related Records widget on the Case form.
   * The record status is added to the Case form.
     * If the record is approved by the customer administrator or if the customer self-approves the request, the change in status is added to the Additional comments field.
     * For other approvers, the change in status is added to the Work notes field.
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   * The approval record is updated in the Approval table.
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