---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customer Central

# Customer Central {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn about how CSM Agent Workspace Customer Central functions with CSM Configurable Workspace.

Customer Central displays all the touch points that a customer has had with a contact center in
the form of information cards. CSM Agent Workspace Customer Central configurations
function in CSM Configurable Workspace. Configuration changes
at the sn_customercentral_cust_info_config and sys_declarative_action_assignment and their
related lists, however, can be configured in CSM Configurable Workspace.

* Set up the Customer Information view in CSM Configurable Workspace using [Guided Setup](https://servicenow-prod.fluidtopics.net/tFP4bcLFEHAazY5e1Ka6VQ "Configure the display of the Customer Information view using the CSM Configurable Workspace.").
* Set up the Customer Information view in CSM Agent Workspace using [Guided Setup](https://servicenow-prod.fluidtopics.net/xoSVIofOtQsyhHwhejZ5bA "Configure the display of the Customer Information view using the CSM Agent Workspace.").

{#migration-custom-central__ul_q21_jc4_v4b} {#migration-custom-central__table_hnc_rz3_p4b__entry__2}

| Legacy table name | UIB table name |
|-|-|
| sys_declarative_action_assignment | sys_ux_screen |
[Table 1. Customer Central corresponding tables]

{#migration-custom-central__table_hnc_rz3_p4b}