---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure Walk-up Experience schedules

# Configure Walk-up Experience schedules {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Once you know the hours of operation for your Walk-up Experience location, you can
either access the base-system default schedules or create new schedules to associate with
your walk-up location.

## Before you begin

Role required: admin or sn_csm_walkup.walkup_admin

## Procedure

1. Navigate to AllCSM Walk-up ExperienceAdministrationSchedules.  
   The Schedules list opens. You can view all available base-system default schedules, such as 8-5 weekdays excluding holidays.
2. To modify an existing base-system schedule, click the schedule name, otherwise click New to create a schedule if none of the default schedules apply for your walk-up location.
3. Complete the Schedule New record form or modify fields on an existing form.  
   To complete this process and for detailed information on creating, modifying,
   and using schedules in the system, including a definition of all form
   fields, refer to [Schedules](https://www.servicenow.com/docs/access?context=c_UseSchedules&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US).

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