---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate an Engagement Messenger module

# Activate an Engagement Messenger module {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Engagement Messenger module that you configured so that
you can embed it in your website.

## Before you begin

Role required: sn_csm_ec.ec_admin  
Perform the following tasks:

* [Configure Engagement Messenger](https://servicenow-prod.fluidtopics.net/Z8NYge~9313OqKLvvRrQdw "Create a Engagement Messenger module and configure its behavior, appearance, and styling. By creating a messenger module, you can customize the appearance and behavior according to your organizational branding and to suit your customer needs.").
* [Create an identity provider (IdP) for Engagement Messenger](https://servicenow-prod.fluidtopics.net/W1kZawx_RObr~_culTRRSg "Create an IdP for your Engagement Messenger so that you can enable customer authentication. You can create an IdP for either the OpenID Connect (OIDC) or Security Assertion Markup Language (SAML) authentication type.").
* [Configure a CORS rule for Engagement Messenger](https://servicenow-prod.fluidtopics.net/zITMe1zR2OkRvp~lKgMNvA "Configure a cross-origin resource sharing (CORS) rule to enable cross-domain requests between Engagement Messenger and your website where you want to deploy the messenger.").
* [Create HTTP response headers for Engagement Messenger](https://servicenow-prod.fluidtopics.net/LugFv5PFnGGWnpPYaNDZHQ "Configure a name-value pair for HTTP response headers for the Engagement Messenger module. The ability to configure and pass response headers enables special handling of the page content by a client, which is most typically a browser.").
{#activate-engagement-messenger-module__ul_bf3_y2f_g4b}

## About this task

Unless you activate a messenger module, it would not be
available for your customers to use from within your third-party website.

## Procedure

1. Navigate to AllEngagement MessengerModules.
2. In the Edit module column of the messenger module that you want to activate, click Edit.  
   The guided configuration view is displayed.
3. Select the Implement step.
4. Select Activate.  
   Figure 1. Activate Engagement Messenger module

## What to do next

[Embed Engagement Messenger in your web application](https://servicenow-prod.fluidtopics.net/0p_JStBvp9LCIfQ6GQWDPg "Embed the source code of the messenger module that you configured in your website so that you can enable your customers to start using Engagement Messenger in your website.").

*[\>]: and then