---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a permission exception

# Create a permission exception {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a permission exception for users who require specific permissions for a
forum.

## Before you begin

Role required: sn_communities.forum_admin

## About this task

Permission exception records are created for users who require specific permissions
for a particular forum, for example, a forum manager. Any other permissions that the
user has are no longer valid once an exception is created.

## Procedure

1. Navigate to AllCommunityAdministrationForums.
2. Click a forum.
3. Click the Permission Exceptions related list.  
   The list of users who have extra permissions for this forum is displayed.
4. Click New.
5. In the User field, enter the name of the user to create a permission exception for.
6. In the Permission field, enter a permission.
7. Click Submit.  
   A permission exception is created and added to the list of Permission Exceptions on the forum.
**Related tasks**   

* [Add access types to a permission](https://servicenow-prod.fluidtopics.net/uMGH0McHSCyIImwfFIAmyQ "Access types for a permission determine the access that users have to certain forums.")
* [Add content types to a permission](https://servicenow-prod.fluidtopics.net/cnrr23NXKqGFlccIj3wO7A "Content types for a permission determine the access that users have to certain content in a forum.")

*[\>]: and then