---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable Walk-up Experience appointment-booking

# Enable Walk-up Experience appointment-booking {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable or disable the appointment booking feature for Walk-up Experience as
well as for the individual walk-up service locations available to customers.

## Before you begin

Role required: admin or sn_csm_walkup.walkup_admin

## About this task

The Appointment Booking plugin (com.snc.appointment_booking) must be activated to use
the application.

When you enable appointment booking, the Schedule an appointment tab appears on the online check-in page. Users choose a
reason for the appointment and select a date a time from the available
appointments.

## Procedure

1. Navigate to AllAppointment BookingAppointment Booking Configuration.
2. Click Walk-up Experience.  
   The Walk-up Experience configuration is provided with the base system Appointment Booking feature.
3. Click Active to enable appointment booking for the Walk-up Experience application.  
   Alternatively, if the feature is active you can deactivate it by clicking Active.
4. In the Appointment Booking Service Configuration related list, click the name of a service.  
   For Walk-up Experience, the physical location of a walk-up queue defines a service. Every walk-up queue associated with your application is a service that you must configure for appointment booking.  
   The Appointment Booking Service Configuration form for the selected service opens.
5. Click Active to set the field to true.
6. Click Update.
{#csm-walkup-enable-appt-booking__steps_ijs_pwf_wfb}

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