---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Service Model Foundation table access by role

# Service Model Foundation table access by role {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The user roles that can access the Service Model Foundation tables.
{#csm-data-model-table-access__table_zj3_gj2_2mb__entry__5}

| Table | Create | Read | Update | Delete |
|-|-|-|-|-|
| Service Organization \[sn_customer_service_organization\] |   | * CSM manager * Customer agent * Consumer agent {#csm-data-model-table-access__ul_fdp_3j2_2mb} |   |   |
| Business Location \[sn_csm_business_location\] |   | * CSM manager * Customer agent * Consumer agent * Location manager * Location agent * Location consumer agent {#csm-data-model-table-access__ul_ml2_kj2_2mb} |   |   |
| Internal Business Location \[sn_csm_business_location_internal\] |   | * CSM manager * Customer agent * Consumer agent * Location manager * Location agent * Location consumer agent * Location manager contributor * Service organization contributor {#csm-data-model-table-access__ul_urw_lj2_2mb} |   |   |
| External Business Location \[sn_csm_business_location_external\] |   | * CSM manager * Customer agent * Consumer agent * Location manager contributor * Location relationship manager * Service organization contributor {#csm-data-model-table-access__ul_mdg_2wk_qtb} |   |   |
| Service Organization Member \[sn_csm_service_organization_member\] | * CSM manager * location manager (for their hierarchy only) {#csm-data-model-table-access__ul_itj_4j2_2mb} | * CSM manager * Customer agent * Consumer agent * Location manager (for their hierarchy only) * Location agent (for their locations only) * Location consumer agent (their locations only) {#csm-data-model-table-access__ul_ul3_rj2_2mb} | * CSM manager * Location manager (for their hierarchy only) {#csm-data-model-table-access__ul_r3p_sj2_2mb} | * CSM manager * Location manager (for their hierarchy only) {#csm-data-model-table-access__ul_pxy_sj2_2mb} |
| Household \[csm_household\] |   | * CSM manager * Consumer agent * Location manager * Location consumer agent * Relationship agent (for households they have relationships with) * Consumer (for their households) {#csm-data-model-table-access__ul_ubk_5j2_2mb} | CSM manager |   |
| Household Member \[csm_household_member\] | CSM manager | * CSM manager * Consumer agent * Location manager * Location consumer agent * Relationship agent (for households they have relationships with) * Consumer (for households where they are head of household or for consumers that they represent) {#csm-data-model-table-access__ul_pbn_ck2_2mb} | * CSM manager * Relationship agent (for households they have relationships with) {#csm-data-model-table-access__ul_rmp_dk2_2mb} |   |
| Consumer to Consumer Relationship \[sn_customer_rel_consumer_to_consumer\] | CSM manager | * CSM manager * Consumer agent * Location manager * Location consumer agent {#csm-data-model-table-access__ul_avm_fk2_2mb} | CSM manager |   |
| Household Member Relationship \[sn_customer_rel_household_member_relationship\] | CSM manager | * CSM manager * Consumer agent * Location manager * Location consumer agent {#csm-data-model-table-access__ul_odn_gk2_2mb} | CSM manager |   |
| Account Team Member \[sn_customerservice_team_member\] | * CSM manager * Location manager (for their hierarchy) {#csm-data-model-table-access__ul_ajb_kk2_2mb} | * CSM manager * customer agent * Location manager (for their hierarchy) * Location agent (for their locations) * Relationship agent (for accounts that they have relationships with) {#csm-data-model-table-access__ul_nyh_lk2_2mb} | * CSM manager * Location manager (for their hierarchy) {#csm-data-model-table-access__ul_bm5_rk2_2mb} | * CSM manager * Location manager (for their hierarchy) {#csm-data-model-table-access__ul_nc5_sk2_2mb} |
| Consumer Team Member \[sn_customer_rel_consumer_to_user\] | * CSM manager * Location manager (for their hierarchy) {#csm-data-model-table-access__ul_jkp_kk2_2mb} | * CSM manager * Consumer agent * Location manager (for their hierarchy) * Location consumer agent (for their locations) * Relationship agent (for consumers that they have relationships with) {#csm-data-model-table-access__ul_o5j_4k2_2mb} | * CSM manager * Location manager (for their hierarchy) {#csm-data-model-table-access__ul_hjy_rk2_2mb} | * CSM manager * Location manager (for their hierarchy) {#csm-data-model-table-access__ul_jkx_sk2_2mb} |
| Household Team Member \[sn_customer_rel_household_to_user\] | * CSM manager * Location manager (for their hierarchy) {#csm-data-model-table-access__ul_t1r_kk2_2mb} | * CSM manager * Consumer agent * Location manager (for their hierarchy) * Location consumer agent (for their locations) * Relationship agent (for households that they have relationships with) {#csm-data-model-table-access__ul_lhb_qk2_2mb} | * CSM manager * Location manager (for their hierarchy) {#csm-data-model-table-access__ul_gmb_sk2_2mb} | * CSM manager * Location manager (for their hierarchy) {#csm-data-model-table-access__ul_exz_sk2_2mb} |
[Table 1. Service Model Foundation table access by role]

{#csm-data-model-table-access__table_zj3_gj2_2mb}