---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Assign the Unified Consumer role to a user

# Assign the Unified Consumer role to a user {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Assign the Unified Consumer (sn_customerservice.unified_consumer) role to the sys_user to designate them as a consumer in the Customer Service Management (CSM) application.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllUser AdministrationUsers.
2. Select the user from the user record.
3. In the Roles related list, select Edit.
4. In the Collection list, select the Unified Consumer (sn_customerservice.unified_consumer) role and move it to the Roles list.
5. Select Save.

## Result

The sys_user is assigned to a unified consumer role (sn_customerservice.unified_consumer).

## What to do next

Create and associate a Unified Consumer user to a consumer record. For more information, see [Creating and associating a Unified Consumer user to a consumer record](https://servicenow-prod.fluidtopics.net/yja4Jka34QK0e8z5XaHt4A#associating-users-to-a-consumer-record "Create and associate a Unified Consumer user with a consumer record so that your user can access the Customer Service Portal (CSP). This process involves creating a Unified Consumer user through a consumer form and then associating the user to a consumer record.").

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