---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure abuse reporting

# Configure abuse reporting {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure whether users can report content and profile abuse, set an abuse reporting
threshold, and define reasons for abuse reporting.

## Before you begin

Role required: sn_communities.admin or sn_communities.moderation_admin

## Procedure

1. Navigate to AllCommunityModerationModeration Settings.
2. Click the Abuse related list.
3. On the form, fill in the fields.  
   {#configure-abuse-reporting__table_uyx_n51_yz__entry__2}

   | Field | Description |
   |-|-|
   | Enable Content Abuse Reporting | Check box to enable users to report inappropriate content. |
   | Enable Profile Abuse Reporting | Check box to enable users to report inappropriate profiles. |
   | Abuse Reporting Threshold | Number of abuse reports on a specific content (question, blog, video, answer, comment) that lead to the content being hidden from other users. |
   | Content Abuse Reporting Reasons List | Phrases that are possible reasons for the user to report inappropriate content contributions. Separate each phrase using the pipe symbol\|. For example, This content is abusive\|This content used an offensive word\|Spam\|Inappropriate media. |
   | Profile Abuse Reporting Reasons List | Phrases that are possible reasons for the user to report an inappropriate user profile. Separate each phrase using the pipe symbol\|. |
   [Table 1. Moderation Settings form]

   {#configure-abuse-reporting__table_uyx_n51_yz}
4. Click Update.

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