---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Reject a registration request

# Reject a registration request {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Reject a registration request from a user that was submitted from the Customer
Service Portal.

## Before you begin

Role required: sn_customerservice.customer_admin

## Procedure

1. Navigate to the customer portal.
2. Click My Approvals.
3. Click a request in the Approvals list with a state of Requested.
4. Click Reject.  
   An email regarding the rejection is sent to the requestor's email address.