---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Case process flow formatter

# Case process flow formatter {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The process flow formatter provides a graphical summary of the stages of a customer
service case.
The process flow formatter is available in the platform interface when you select the
Customer Self Service view.  
Figure 1. Process flow formatter ![Process flow formatter displaying Resolved as the current state of the case in the Case form.]()

The process flow formatter appears at the top of the Case form. It highlights the current
state of the case and checks off the states through which the case has passed.  
By default, the process flow formatter displays the following states:

* New
* Open
* Resolved
* Closed
{#r_CaseProcessFlowFormatter__ul_yhk_sdt_zr}
**Related topics**   

* [Process flow formatter](https://www.servicenow.com/docs/access?context=r_ProcessFlowFormatter&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US)