---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure the Customer Activity view

# Configure the Customer Activity view {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the display of the Customer Activity view.

## Before you begin

Role required: admin

## About this task

The Customer Activity view provides customer service agents an overview of all
interaction that a customer has had with a contact center in the form of an activity
feed.

There are two panels on the Customer Activity view. On the left, the facets
categorize the customer touch points and a customer service agent can filter to
display the data they want. On the right, the activity feed displays more detailed
information on each of the facets in reverse chronological order.

## Procedure

1. Navigate to AllCustomer ServiceAdministrationGuided Setup.
2. On the Getting Started page of the guided setup, select Get Started
3. In the Customer Central - Customer Activity category, view the list of tasks to configure the feature.  
   {#configure-customer-activity__table_pz1_qqv_llb__entry__2}

   | Task | Description |
   |-|-|
   | [Configure component attributes](https://servicenow-prod.fluidtopics.net/YFm6b21A02Y1D5nx5Yl0YA "Set the Customer Activity view component attributes, as required.") | Set the Customer Activity view component attributes as required. |
   | [Configure activity types](https://servicenow-prod.fluidtopics.net/w4W4GsiPk7V1mTL~JLaeFg "Create an activity type to display in the activity feed on the Customer Activity view.") | Create an activity type to display in the activity feed on the Customer Activity view. |
   | [Configure activity groups](https://servicenow-prod.fluidtopics.net/J4ma1EySIQhsfUwsUvTaBQ "Create an activity group and then add activity types to the activity group.") | Create an activity group and then add activity types to the activity group. |
   | [Configure activity type templates](https://servicenow-prod.fluidtopics.net/rtCyrdMolwWYjPbQzuBVAw "Create an activity type template to define how to display the activity type data on each of the activity tiles in the activity feed.") | Create an activity type template to define how to display the activity type data on each of the activity tiles in the activity feed. |
   | [Configure activity contexts](https://servicenow-prod.fluidtopics.net/8tA_RPrlYE9q74Tubi8i1w "Add the activity groups and activity types you created to an activity context, depending on who you want to display the information for.") | Add the activity groups and activity types you created to an activity context, depending on who you want to display the information for and create facets to group the data. |
   [Table 1. Customer Central - Customer Activity configuration tasks]

   {#configure-customer-activity__table_pz1_qqv_llb}
4. To perform a task, select Configure.  
   This button opens the page in your instance where the configuration is completed.
{#configure-customer-activity__steps_oz1_qqv_llb}

*[\>]: and then